What did you wish you learned earlier in life?
1. ProblemWhen I was younger, I was a poor listener. I was too excited to share my ideas.
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2. SolutionThe solution is to listen like a concert hall, where every sound and idea comes back richer.
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3. BenefitsThe benefits are building closer relationships with my friends and being there for them.
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4. HowHow it might work is summarizing what my friends just said, asking probing questions, then giving my answer.
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Why are people afraid to speak up?
1. ProblemThe problem is people are afraid to speak up and pointing out flaws in our strategic plans.
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2. SolutionThe solution is to encourage quiet people to share.
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3. BenefitsThe benefits are creating more powerful solutions with less risk and more buy-in.
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4. HowHow it might work is have leaders bring up potential flaws, having those who dominate the conversation speak later, and inviting quiet people to share in a variety of settings.
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Tips
Diamond shapeZoom out when describing the problem, solution and benefits. Drill into the details with the how.
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LinkLink each step. The solution only matters if you understand the problem. The how only matters if your benefits are convincing.
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DazzleUse your own words and personality to make your answers sparkle.
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