When your answer must dazzle.

What did you wish you learned earlier in life?

1. Problem

When I was younger, I was a poor listener. I was too excited to share my ideas.

2. Solution

The solution is to listen like a concert hall, where every sound and idea comes back richer.

3. Benefits

​The benefits are building closer relationships with my friends and being there for them.

4. How

How it might work is summarizing what my friends just said, asking probing questions, then giving my answer.

Why are people afraid to speak up?

1. Problem

The problem is people are afraid to speak up and pointing out flaws in our strategic plans.

2. Solution

The solution is to encourage quiet people to share.

3. Benefits

The benefits are creating more powerful solutions with less risk and more buy-in.

4. How

How it might work is have leaders bring up potential flaws, having those who dominate the conversation speak later, and inviting quiet people to share in a variety of settings.

Tips

Diamond shape

Zoom out when describing the problem, solution and benefits.  Drill into the details with the how.

Link

Link each step. The solution only matters if you understand the problem. The how only matters if your benefits are convincing.

Dazzle

Use your own words and personality to make your answers sparkle.
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